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Shipping & Returns

At Omidi, we are committed to delivering a transparent, reliable, and smooth shipping experience for our Canadian customers. This Shipping Policy explains how and where we deliver, what fees may apply, how taxes and duties are handled, and what you can expect from us when placing an order in Canada.

Where We Ship
We ship across all provinces and territories in Canada, including Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, and Nunavut. While we are pleased to provide free standard shipping within most Canadian provinces, please note that certain remote or hard-to-access regions (such as Yukon, Northwest Territories, and Nunavut) or rural postal codes may require an additional delivery fee. PO Box addresses are generally not eligible for large furniture deliveries due to carrier restrictions.

Taxes and Duties
All Canadian orders are subject to applicable sales taxes based on your province or territory. These may include GST, HST, PST, or QST, and the exact amount will be automatically calculated at checkout. For example, orders shipping to Ontario are subject to 13% HST, orders to Quebec are subject to GST plus QST (14.975%), and orders to British Columbia are subject to GST plus PST (12%). If your order ships from outside Canada, Canadian customs (CBSA) may also assess import duties and clearance fees. In such cases, the buyer is responsible for settling these charges at the time of delivery unless otherwise stated at checkout.

Processing and Delivery Times
Orders are typically processed within 1–3 business days. Standard delivery times for major Canadian cities such as Toronto, Vancouver, and Montreal are approximately 5–10 business days once dispatched. Deliveries to remote or rural locations may require up to 2–3 weeks. Please be aware that these timeframes are estimates and may vary depending on carrier performance and customs clearance.

Carriers We Use
We work with trusted carriers including Canpar and FedEx Canada.
The specific carrier for your order will be indicated in your shipping confirmation email along with a tracking number.

Delays and Peak Periods
 We always strive to deliver on time; however, delays may occur during Canadian or U.S. national holidays, extreme weather events (such as snowstorms), customs inspections, or high-demand sales events such as Black Friday and Boxing Day. Your understanding and patience in such situations are greatly appreciated.

Order Cancellations
If you wish to cancel an order, please contact us at support@omidifurniture.ca as soon as possible. Orders that have not yet shipped are eligible for a full refund. Once a shipment is in transit, cancellations cannot be processed, but you may still return the item after delivery according to our Return & Refund Policy.


Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return & Refund Policy.

Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order. 

Returns and Exchanges:
If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order.

We strive to provide a smooth and efficient shipping and delivery experience for our customers. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our customer service team for assistance.
Email: support@omidifurniture.ca

 

 

Omidi is committed to our customer satisfaction. If you are unhappy with your purchase, please notify us within 30 days of order receipt, and we will issue a refund for all returnable products.

To be eligible for a return, your item must be in the original packaging and in saleable condition. You’ll also need the receipt or proof of purchase.

For returns that are neither material defect nor Omidi fault, customers are responsible for the freight expense, and the freight charges are non-refundable.

Disclaimer: Omidi reserves the right to deny returns if there are damages either on products and/or packages or if you fail to return the product with no quality issues within 30 days.

Return Process

If you wish to initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with further instructions on how to proceed. In most cases, you will be responsible for the return shipping costs.

Exchange Process

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. They will guide you through the necessary steps and provide you with a return shipping label if applicable. If the desired item is out of stock, they will assist you in finding an alternative or provide a refund.

Return Charge

Omidi will cover the return shipping fees if:

  1. Your item has a manufacturing defect in its materials or workmanship.
  2. Your item has been damaged in transit.
  3. You received the wrong item.
  4. Your item was lost in transit.

Customers need to cover the return shipping fees if:

  1. You don't like the item after receipt of it.

  2. You no longer need the item after receipt of it.

  3. Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).

Refund Policy

Once your return parcel is received, we will immediately initiate a refund if the product is in the original packaging and saleable condition. It will usually take up to 3 business days to examine the returned products and another 2 to 5 business days to process your refund.

If you pay with a credit or debit card, Please note that the refund process may take 3-7 business days to reflect in your account, depending on your bank or credit card provider.

For the product damages, such as the tabletop and metal frame scratches, hard-to-clean dirt, and peel-off paint, we will charge a certain amount for compensation and will notify you by email at the same time.

Damaged or Missing Shipment

We carefully inspected all our products before shipping. But It is still essential to check your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee no “hidden” or concealed damage. If you notice any product damage during your inspection, please immediately contact our customer service department and fill in the claim within seven days after receipt.

  • Report any missing or damage promptly to the Omidi team on the Contact Us page.
  • Please inform us within seven days after receiving your package.
  • Please keep all original packaging in the first receiving 30 days in case of return.
  • Please let us know immediately if your order does not arrive within the delivery time. We will not be responsible for late claims filed after the delivery period for more than seven days.

Defective or Error in Merchandise

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you receive a defective or wrong product upon delivery and it’s not due to shipping damages, please contact our customer service. Disclaimer: Omidi reserves the right to deny returns on third-party items as Omidi has no control of its return policy. Omidi can assist in the return process, but we cannot guarantee your payment refund on third-party products.

You can always contact us for any return questions at support@omidifurniture.ca