At Omidi, we are committed to delivering a transparent, reliable, and smooth shipping experience for our Canadian customers. This Shipping Policy explains how and where we deliver, what fees may apply, how taxes and duties are handled, and what you can expect from us when placing an order in Canada.
Where We Ship
We ship across all provinces and territories in Canada, including Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador, Yukon, Northwest Territories, and Nunavut. While we are pleased to provide free standard shipping within most Canadian provinces, please note that certain remote or hard-to-access regions (such as Yukon, Northwest Territories, and Nunavut) or rural postal codes may require an additional delivery fee. PO Box addresses are generally not eligible for large furniture deliveries due to carrier restrictions.
Taxes and Duties
All Canadian orders are subject to applicable sales taxes based on your province or territory. These may include GST, HST, PST, or QST, and the exact amount will be automatically calculated at checkout. For example, orders shipping to Ontario are subject to 13% HST, orders to Quebec are subject to GST plus QST (14.975%), and orders to British Columbia are subject to GST plus PST (12%). If your order ships from outside Canada, Canadian customs (CBSA) may also assess import duties and clearance fees. In such cases, the buyer is responsible for settling these charges at the time of delivery unless otherwise stated at checkout.
Processing and Delivery Times
Orders are typically processed within 1–3 business days. Standard delivery times for major Canadian cities such as Toronto, Vancouver, and Montreal are approximately 5–10 business days once dispatched. Deliveries to remote or rural locations may require up to 2–3 weeks. Please be aware that these timeframes are estimates and may vary depending on carrier performance and customs clearance.
Carriers We Use
We work with trusted carriers including Canpar and FedEx Canada.
The specific carrier for your order will be indicated in your shipping confirmation email along with a tracking number.
Delays and Peak Periods
We always strive to deliver on time; however, delays may occur during Canadian or U.S. national holidays, extreme weather events (such as snowstorms), customs inspections, or high-demand sales events such as Black Friday and Boxing Day. Your understanding and patience in such situations are greatly appreciated.
Order Cancellations
If you wish to cancel an order, please contact us at
support@omidifurniture.ca as soon as possible. Orders that have not yet shipped are eligible for a full refund. Once a shipment is in transit, cancellations cannot be processed, but you may still return the item after delivery according to our Return & Refund Policy.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return & Refund Policy.
Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order.
Returns and Exchanges:
If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order.
We strive to provide a smooth and efficient shipping and delivery experience for our customers. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our customer service team for assistance.
Email: support@omidifurniture.ca
